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Terms & Conditions

Who reads the small print?

At AW we always try to be honest, fair and understanding. We expect the same from our trading partners. Trust is the greatest lubricant to trade, and we believe mutual trust and respect makes doing business much more enjoyable and fun.

You either trust us or not..  anyway here for the paranoid, pedantic and legalistic is the small print:

Terms are subject to change without notice. The construction, interpretation and performance of orders shall be governed by and construed in accordance with the laws of England regard to its conflict of law rules. 

The use of this site and/or is voluntary and is being made available to you for use in obtaining products and services.

By ordering from Ancient Wisdom s.r.o. via this site, telephone, email or post, you agree to the following terms and conditions:

Terms and conditions for business to business sale of goods and services by Ancient Wisdom s.r.o. /*

1. General Statement:

These terms and conditions of sale ("Conditions") apply to all Goods & services supplied by Ancient Wisdom s.r.o. ("Company") whose principal place of business is at: CTpark, Prilohy, 919 26, Zavar, Slovakia

"WE", "US" or “OUR” means Ancient Wisdom s.r.o. /

"BUYER/ YOU/ YOUR" means the person whose order for the Goods/Services is accepted by us. We accept orders placed by: telephone, website (, mail, email and on site.

"GOODS" means the goods or services (including any instalment of the goods), which we store/provide in accordance with these Conditions.

By using and accessing the website you agree to be bound by company's Terms and Conditions, and all applicable law. You consented to these Terms the first time you accessed this website from a particular computer or device, and confirm your consent each time you use this website.

If you do not have the authority to agree to or accept company's Terms and Conditions, you may not use or access this website.

*Please note: is a trading style of Ancient Wisdom Marketing Ltd

1. Registration and Login: is a trade website. We deal with trade customers only. In order to be able to use the service, you need to register your company details by creating an account on our website. We cannot offer our service to unregistered buyers. We need to know your full name, company name, address (delivery and invoice), contact telephone number and email address. If you do not have a company registration number or a VAT number, these can be supplied at a later date. They are not compulsory for the initial registration. After registering, a unique account number will be generated.

This can be found in your profile, next to your company name. In order for us to deal with your enquiries more efficiently, please quote your account number in all correspondence when contacting us via the telephone, email, post, or online chat. Your personal information will never be shared with any third party companies in any way, with the exception of our nominated couriers. For more details on how your data is handled, please see our Privacy Policy:

2. Prices and Discounts:

All prices quoted are net of VAT. We make every effort to keep the prices on our website up to date; however any changes to said prices are subject to change without notice. The prices on the website supersede any other sources. Some products or services carry a volume discount. 

3. Insurance

All goods/products held in storage for third party client by AW-Fulfilment on behalf of the client, to be fully insured by the client and no liability will be held by AW. It is a condition of trade that your goods remain insured at all times while they are in storage and that you must supply us with evidence of having adequate insurance coverage. 

4. Claims

Please make any claims for accidental damage to goods in writing with photographic evidence within seven days of receipt of goods. The maximum value of £1000 per pallet unless agreed in writing by us prior to the commencement of the contract.  

5. Website:

Our shopping cart calculates all the discounts. Once a contract is commenced, the buyer will receive an automated email confirmation with the exact copy of the order. This will include the billing and shipping addresses and any special instructions for the courier submitted to us at that point. The email will be sent to the email address registered on the buyer’s account. The buyer is obliged to check their confirmation email and inform us as soon as possible if any errors have been made.(NB: Sometimes the email confirmations may be filtered as SPAM so please always check the junk/ spam box for these).Our contact details and office hours are available here: out of office hours contact, we advise all buyers to use our email contact details available under the above link or the chat system available on our website (outside of the office hours, the chat system will store any messages left for us, provided that there is an email address left with such message). We advise to always quote the order/ account number in all correspondence.4.2 Telephone:

When contacting us to place an order over the phone, we ask all buyers to have their registered details to hand so that we can locate their accounts. We also require for the buyer to have a list of item codes they wish to purchase. The item codes can be obtained from our website. Once the order is completed, we will confirm the total. At this stage we can take the payment over the phone (we will provide the buyer with a transaction receipt number for the payment), send a PayPal request for the payment or give our bank details for a BACS payment. We can also prepare the order for a collection in person. Once the order is saved, the buyer will see a copy of it in their online account. If there are any errors or any changes need to be made, please do contact us via email, chat or telephone.4.3 Email:

If a buyer submits their order via email, we will process it manually and email a copy of a proforma invoice. The proforma invoice will list all the item codes and the final total for the order. At this stage, we will ask to confirm the order and confirm the preferred method of payment. Once the payment is submitted, we will send the order to be prepared and dispatched.

6. Payment:

We accept the following methods of payment:

– Credit/ Debit Card

– PayPal

– Bank Transfer

Please note at the end of contract we cannot dispatch goods until any outstanding balance is paid.

6.1 Credit/ Debit Card Payment:

The payment is handled by a secure external system that will capture and authorise the card details at the point of sale. This system will generate a Unique Transaction ID each time a payment is submitted to Ancient Wisdom. The system will also send an automated email confirming these details, provided that an email address is submitted at the point of sale.5.2 PayPal:

The payment is taken automatically through the PayPal system. If this method is chosen, the buyer will be redirected from our shopping cart to the PayPal site so that they can log in to their PayPal account check and confirm their details and submit the payment.5.3 Bank Transfer:

When choosing this option, we will provide the buyer with our bank details for the transfer. These can be found on the automated email order confirmation. In order to avoid any delays in processing, please provide the order number as the reference for the payment. The order will be processed once the payment has been received and cleared in Ancient Wisdom’s bank account.

7. Dispatch

Please note that we do not dispatch orders during weekends and bank holidays.

7.2 Pallet Deliveries: reserves the right to determine the mode of delivery. This means that on occasion an order must be shipped via pallet freight.

The customer will be advised of this upon dispatch and a delivery date will be agreed then. Commercial pallet deliveries are made on a curb-side delivery basis. The delivery is not timed, however the freight company usually will telephone an hour before the delivery is to take place. If the pallet arrives at the destination and no-one is there, the driver will contact the number provided by the customer and usually wait for around 10 minutes. If they cannot reach the customer, they will contact Ancient Wisdom to advise us of this. If a redelivery is booked after the 1st attempt, Ancient Wisdom Marketing Ltd reserves the right to charge a £20+VAT redelivery fee for this service and for any consecutive redelivery on the same consignment.

8. Copyrights:

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets), and all other material on this website are copyright of Ancient Wisdom Ltd and its affiliates, or their content and technology providers.

9. Disclaimer:

To the fullest extent permitted at law, Ancient Wisdom Ltd / is providing this website site and its contents on an "as is" basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Ancient Wisdom Ltd does not represent or warrant that the information accessible via this website site is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Ancient Wisdom Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. 

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Ancient Wisdom Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Ancient Wisdom Ltd, its affiliates, directors, employees or other representatives.

a)  This agreement shall be governed by and interpreted in accordance with English Law and the parties hereby submit to the jurisdiction of the English Courts.

b)  Implied terms shall be executed to the fullest extent permitted by law.

c)  If either party is affected by 'Force Majeure' (material circumstances beyond reasonable control of that party) it shall immediately notify the other party in full of the nature and extent of the circumstances. Notwithstanding the other provisions of this agreement neither party shall be deemed to be in breach of this agreement or liable as a result of the Force Majeure. Where Ancient Wisdom Marketing Ltd has claimed Force Majeure in respect of the supply of goods or services; the Customer may choose to obtain support services from another party.

d)  Any director or representative of the Customer will be deemed to be its authorized signatory and thereby guarantee the Customer's acceptance of its obligations under this agreement.

e)  Failure of either party to exercise or enforce any right within this agreement shall not be deemed to be a waiver of such right.